We're serious about service!

FAQ

1. I don’t really need my order quickly, but if rush service is free is there any reason not to do it?

Rush service is a great option if you are truly pressed for time. However, if you don’t need your promos ASAP we encourage our customers to go with standard production time. We cannot provide an emailed art proof on a rush order. It’s always ideal to receive an art proof that you can carefully review and approve before we go to production if you have the time.

2. I want to place a rush order and my imprint is only text. Do I need to give you an art file?

We sell products from many different suppliers. Please refer to the Rush Service tab for the specific item you are interested in to learn whether or not we can do a text imprint on a rush order. Even if your imprint is only text, we do encourage customers to provide artwork if it’s a rush order. Typesetting is done by a person in the art dept. and we cannot guarantee that the imprint will come out exactly as you have envisioned. With rush orders we have very little time to produce and ship an order so you will not receive an art proof to review. Typesetting a text imprint is subjective and left to the discretion of the artist who is preparing your artwork.

3. What is a vector art file?

Vector artwork is art that is created in the software program Adobe Illustrator. A vector file will have a file extension .eps or .ai. The reason most art departments require Illustrator artwork is that it is ideal for yielding the best quality imprint, and for resizing and editing art without loss of quality. If you cannot provide vector art we offer a service at a minimal fee to fix your artwork for you, and we will email you a copy of the vector file to keep on hand for all your future imprinting needs!

4. What is a PMS color match?

PMS stands for Pantone Matching System (you can Google it!). Pantone colors are used for the ink colors for decoration methods like screen printing. On the Item Details tab of the product you are interested in, you will find stock imprint colors. These are the ink colors that are offered free of charge by the supplier of that product. The majority of customers will choose to use a stock imprint color. However, some customers require that their logo color(s) be matched. Some suppliers will charge for a PMS color match, while others will do this for free (see the Fees & Charges tab). It’s important to note that if a supplier charges for this service, you will incur this charge each time you re-order. A 100% exact color match can never be guaranteed, but we can come pretty close practically every time.

5. What are blank goods?

"Blank goods" simply means a product without an imprint. If you would like to order blank goods you will incur the unit cost + shipping only. As long as stock is available, most blank goods orders ship in 24-48 hours from order date. Please note that you must still order the minimum quantity shown for that product.

6. Can I order a product in assorted colors?

The answer is: maybe. Some of our suppliers will allow this, while others will not. As long as you have met the minimum order quantity per color, this will never be a problem. For example: you want to order 500 pieces of a drawstring bag. The minimum order quantity shown on our website is 100 pieces. If you order 100 pieces each in 5 different colors you are good to go! However, if you want to order 25 pieces of 4 colors to equal a total order of 100 pieces, this may or may not be possible. We suggest contacting us first to inquire before you place your order. One more thing to note about assorted colors is that you may incur an ink change charge (see the Fees & Charges tab). This means that you may have some colors that are dark and you need to imprint in a light color, while you have other colors that are light and need to imprint in a dark color. You will incur the ink change charge for each ink change in your order, and you will also incur this charge each time you re-order.

7. How long will it take for me to receive my order?

We sell promotional products on behalf of many suppliers. These suppliers are located all over the United States. Where your product is coming from and going to will determine how many days it will take to ship your order. Excluding Hawaii, Alaska and Puerto Rico, ground shipping via UPS or Fed Ex within the USA can be anywhere from 1 to 5 business days from a supplier to your home or business. In addition to ship time you must also look at production time. Standard production time varies and can be found on the Production Time tab on the product page. Not including the day you submit your order, production time + ship time = the total amount of time it will take for you to receive your order. We only include business days for production time and ship time so Saturday and Sunday do not count. If you have a specific date you need delivery by and are unsure whether you can or should take advantage of rush service (if offered), please contact us and we are happy to assist you!

8. Why is there no pricing for your flash drives?

Memory items such as usb flash drives require a memory chip. The price of memory fluctuates constantly, usually on a weekly basis. For this reason we ask that you contact us for a quote so we can ensure you are receiving the accurate pricing information at that time.

9. Do you offer rush service on usb flash drives?

Yes! Any flash drive in our USB Flash Drives shopping category qualifies for our one-day turnaround program. Orders & usable artwork received by 3 PM EST will ship the following business day. Please be sure to read the Rush Service tab on the product page for more details to ensure your order qualifies for rush service.

10. How can I get a better price on your flash drives?

If you have time, we offer a great service for any flash drive in our USB Flash Drives shopping category called 10 Day XPS (Xtra Price Savings). XPS includes FREE shipping (within the United States, excludes Hawaii, Alaska, Puerto Rico), 2 color imprint, set up and data upload to 1GB! Contact us for more information. Pricing is substantially lower than if you use this program. We also offer factory direct flash drives with a 15 day lead time, FREE imprinting, shipping (within the United States, excludes Hawaii, Alaska, Puerto Rico) & data loading. You can find more details about each program on the product web pages.

11. It says your usb drives are RoHS compliant. What does that mean?

What is RoHS? RoHS stands for the Restriction of Use of Hazardous Substances and regulates six specific substances potentially used in electronic products. The most common substances used in electronics are lead, cadmium and mercury and primarily impact the solder that is used to manufacture flash drives. RoHS drives however use a lead-free solder. What is the impact of RoHS? RoHS is an environmental initiative that limits and/or eliminates substances that could potentially be dangerous to the environment or people. When certain substances such as mercury, lead or cadmium are present in electronic components, there is an increased risk for pollution and exposure to health dangers to manufacturers producing the items. Is RoHS a US compliance requirement? RoHS is an EU requirement, not a compliance requirement of the US. Why is RoHS necessary? While not a US compliance requirement, many of our customers purchase flash drives and distribute them globally. Are all USB’s RoHS in the industry? No. Most major memory suppliers offer RoHS compliant flash drives. However, given it is not a US requirement, some memory suppliers do not offer RoHS compliant drives. Does RoHS affect performance or improve safety? RoHS has no impact on the drive performance. The impact of RoHS is in the safety improvements to the environment by limiting/eliminating the use of hazardous substances in the manufacturing process.

12. What is the quality of your memory products?

Our memory chips are Tier 1, professional grade, premium flash memory chips and leverages relationships with multiple brand partners (including Samsung, Toshiba, Hynix, Micon, Intel and Sandisk) to ensure the highest quality product at the most competitive price. They are the most reliable and highest grade chip available in the market today.